• Quickly and easily define your organisations processes and structure these into a hierarchy with logical process groupings to make it easy for staff to find what they need.
• Assign Process Owners.
• Link documentation in your own formats to specific processes so staff can find the documentation they need by process and customisable document type (e.g process map, procedures, forms, letters, checklists).

Process, procedures and training package documentation is published online using your own documentation formats (i.e. load any type of document and link to specific processes).

• Leverages existing investment in your own documentation.
• Everyone knows what to do and how to do it.
• Quick and easy access to process maps, procedures, documentation and training packages through document browser and process browser functions.
• Improves time, cost and quality performance of business processes.

Structured and highly visible path to manage process improvements from recording of ideas or issues through to review, approval and implementation.

• Capture ideas and issues directly from staff and channel to relevant owner for review.
• Manage approved ideas and issues, and their improvement solutions.
• Track implementation actions, due dates and responsibilities through to completion.
• History of improvements made by process.
• Supports Six Sigma, Lean, ISO, Continuous Improvement, Process Improvement and TQM methodologies
• Leverage the experience and knowledge of staff to achieve a continuously improving mode of operation.

• Filter Processes and / or Documents by Location, Site, Geography or Business Units so staff see what is directly relevant to them.
• Link Actions, Ideas/Issues, Solutions and / or Audits to specific Locations, Sites, Geographies or Business Units.
• Assign Location Managers with clear responsibilities for Location-specific Ideas, Issues, Improvements, Actions and Audits.

Automatic scheduling, notification and tracking of audits due. Corrective actions are assigned and linked to each audit. Provides history of audits performed and associated corrective actions.

• Simple and reliable management of audits to ensure work is performed consistently in accordance with desired practice.
• Easy access to audits, reports and status of corrective actions.
• Allows audits to target specific processes, documents and locations.

Provides a structured approach to capturing change actions for processes, audits and improvement opportunities and tracks them through to completion.

• Effective management and visibility of actions to be completed.
• Automated email notifications of actions assigned and date due.

Monitor improvement, status of processes, audits, outstanding actions and changes implemented.

• Dashboard screens provide a snapshot of the current state of an organisation's processes viewed from the perspective of an everyday user, process owner or auditor.
• Performance monitoring to ensure compliance with desired way of working.
• Management has visibility and control.

Email reminders for actions due, audits and improvement opportunities.

• Automated email notification capability provides the originator and receiver with regular feedback about any actions, improvement ideas, audits and training packages.

Documents can be packaged into multimedia presentations with sound-bytes and video to be used for training and change management purposes.

• Online process training scheduled for staff when needed and training history recorded.

Forms, letters, scripts and glossary are kept up to date and online for easy access.

• Standard templates, letters and forms can be accessed quickly and easily online when staff need them to complete a task.

Define the KPIs relevant to each process and provide easy access to your organisation's performance statistics.

• KPIs and performance measurements are always on hand and up to date.