Roy Morgan Research

Roy Morgan Research

Process Mapping

Roy Morgan Research is Australia’s best known and longest established market research company, with an unparalleled reputation for reliable, accurate, meaningful, revealing market research. Proudly independent, the Company operates globally with offices in New Zealand, USA, UK, Indonesia and throughout Australia.

Roy Morgan Research has an ongoing commitment to accuracy, quality and the continual improvement of all aspects of its core business seeking new and better ways of doing things for its customers.

Within this context, Roy Morgan Research engaged ThirdBase to map its processes and system interactions as well as support its continuous improvement and sharing of staff knowledge and expertise across the organisation. This work now supports several initiatives underpinning Roy Morgan’s service quality and accuracy.

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